Building Intercom

2017

A (sort of) recruiting event in Dublin about how Intercom is made. The theme was taking risks, so the event landing page, printed materials, ads and speaker slide templates needed to keep with the spirit of risk taking.

Me, Kyle
Me, Kyle
Design, Engineering
At the core of the identity lives the Hershey Fonts. A.V. Hershey, their creator, was a theoretical physicist who programmed instructions that plotted vectors into the shape of letters to use in his publication and computational work in the late 1960s.
Strategy
My early explorations were overly-reliant on geek nostalgia. The nerdy engineer is a tired cliché at this point and it’s a challenge to convince a smart audience that your efforts to target them are backed with sincere intentions.
Strategy
Typography
The Hershey fonts were a godsend. They were effortlessly nerdy. So I bundled together some .SVG files lying around the internet, and created a set of workable typefaces.
Typography
Building on Typography
The Hershey fonts did all the heavy lifting. The 1960s computer vector ideas built into the type informed the colors, patterns, icons, and animations.
Call to Action...s
Easter eggs, custom cursors and interactions antagonized the user to view the source, delete elements, click and drag to customize. The CTA cloned itself at a random position until it overwhelmed the entire site.
Icons
The kit was rounded out with a set of icons to match the vector style of the Hershey fonts.
Icons
Kyle W. Benson
Kyle Wayne Benson

I’m a brand designer in Oakland, CA. If I'm not baking or reading, you’ll find me at Savers. I run Very Cool Studio, work as a brand designer at GitHub, and run Song Club Records.

In my experience, design is what it does. Designers (me, Kyle) have the tendency to fall in love with the conveyor belt. And as we all fall in love with the clean doingness of AI, it has become more and more important to ask “okay but what does it do.” Design is the opinion-making process for answering that question. I sorta think this is what trust the process means. At the start of every project I’m a little dumb—at the end I’ll be a little smarter. If I’m doing my job right, the work will be a little more than me—kinder, smarter, more true to its purpose—leaving me in my state of stupor for the next project.

And maybe because I see myself as a little dumb, I think of most design problems as interpersonal problems. I still haven’t found a good enough idea, a plan so god-tier that it’s self-convincing. And the subjectivities that get in the way of those smart plans are only a problem because we say so.

If you made it this far, let's talk — that's the interpersonal part.

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